Customer Service Specialist

Customer Service Specialist

Southwest News Media, an affiliate of Big Fish Works and located in Savage, MN, is looking to hire a new member for our sales support and customer service team.


  • Working knowledge of Windows operating /Google docs systems
  • Proficient in Word, Excel, PowerPoint, data entry
  • Good written/oral communication skills&excellent phone etiquette
  • Ability to learn new systems and techniques
  • Exceptional attention to detail
  • Handle customer communication, service-related calls
  • Lead generation for sales calls, proposal preparation
  • Ability to work independently to accomplish goals
  • Manage multiple projects and time effectively to meet deadlines
  • Have a positive attitude that thrives in a team environment
  • Other support duties as assigned or requested

This is a full-time position, M-F, 8 a.m. to 5 p.m. Great benefits package includes contribution toward health/life insurance options, PTO, paid holidays, 401k match program and comprehensive training.

Please send resume, cover letter and salary expectations to:

Our organization’s core values include Collaboration, Community, Integrity, Passion and Perseverance. If you share those values, we invite you to learn more about our company at